Ada

Ada, a customer service automation business, has partnered with OpenAI, the company responsible for the ChatGPT application, to take advantage of its latest technologies and improve its conversational artificial intelligence platform.

Ada is already using GPT-3 to automate the training of customer intents, and plans to incorporate it further by automatically constructing answer flows and content based on its customers' knowledge bases.

Ada is also exploring the potential of large language models and generative AI to enhance conversational intelligence, such as providing a summary of the previous customer-bot discussion to both bot builders and live agents.

"The introduction of ChatGPT was a game-changer and the possibilities for businesses are enormous," said Ada Co-Founder and CEO Mike Murchison in a statement. "We are fully committed to using large language models to help companies offer a more contextual and intelligent customer experience that builds trust and enables them to automate more resolutions for their customers in a streamlined, efficient way."

"We are thrilled to help Ada develop and power an AI-first approach to customer service," said Yaniv Markovski, head of support at OpenAI, in a statement. "With OpenAI, Ada will enable the world's best brands to deliver an exceptional support experience."

Source: https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Ada-Partners-with-OpenAI-156465.aspx